Class Policies

Dance Alive Policies & Agreements

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1. Financial Policies

A. Refund & Credit Policy

• All Dance Alive payments are due prior to services rendered.
  All sales are final. No refunds will be issued after purchase. There are possible credit transfer if emailed to the office a minimum of 2 weeks prior to the event to be considered.
• If a participant cannot attend a workshop or event, credit may be applied to a future Dance Alive program at the discretion of the company.
• Credits are non-transferable and expire within 6 months of the original purchase date.
• In rare cases of documented medical emergencies, Dance Alive may grant an exception, at its sole discretion.

B. Yearly Program Commitment Policy

When you enroll in any of Dance Alive’s yearly contracted programs—Take Charge Now, Ride The Wave, Inner Rhythms, or Intensive Packages—you are making a commitment to your spot for the full year.This is a foundational part of how we hold space, cultivate consistency, and protect the integrity of the containers we build.“I understand that I am financially responsible for my spot, whether or not I am in attendance.”This means:

• Your financial commitment remains in place for the full term, even if your attendance changes.
• There are no early exits, no cancellations, and no termination options.
• No refunds will be issued under any circumstances.
• You are not required to attend, but you are required to pay.

This policy ensures fairness to all participants and honors the depth of work we do together.

C. Expiration of Packages & Memberships

• Class and workshop packages expire within 6 months of purchase unless otherwise stated.
• Monthly memberships are auto-renewed unless canceled at least 5 days before the next billing cycle. It is your responsibility to cancel before the next charge goes through. Refunds will not be issued once a Monthly Membership subscription charge has been processed.
• Unused classes or sessions do not roll over beyond their expiration period.
• Previously purchased 8 Class Packages expired as of 7/31/2022.

D. Credit Card Payment Declines

• If your credit card is declined for any payment (Classes, Workshops, Intensives, Empowerment Pods, Take Charge Now), we will notify you by email. It’s your responsibility to update your payment information or resolve the issue within 72 hours. If the payment is not resolved in that time, a late fee of 10% will be added. Any unpaid balances over 30 days old will accrue an interest charge of 1.5% per month.
• It’s your responsibility to:
• Keep your contact information (email/phone) up to date.
• Check your email (including spam) for payment reminders.
• Notify us if your credit card is lost, stolen, or expired.
• Ensure you have enough funds to cover charges.

E. Special Event & Intensive Programs

• Payments for intensives, workshops, classes and special events are non-refundable but may be applied to a future intensive or workshops at the discretion of Dance Alive.
• No credits or refunds will be issued for no-shows or partial attendance.

2. Technical Policies

A. Online & Virtual Class Responsibility

• Dance Alive provides secure access to online courses, workshops, and intensives through designated platforms.
• Participants are solely responsible for their own technology, including internet connection, audio, and video setup.
• Dance Alive is not responsible for any technical difficulties experienced by students, including poor internet connection, device malfunctions, or software incompatibility.
• No refunds or credits will be issued due to personal technical issues.
• Dance Alive does not offer refunds or credit to students taking our classes and workshops online if our technology does not work. We cannot control the internet or guarantee good internet quality.
• We are not responsible for the satisfaction level of the students taking the workshop online. It is more challenging to partner by yourself, but it is up to the student to gain the most out of the workshop on their own, and it is not the responsibility of Dance Alive.

B. Technology Support

• Dance Alive does not provide individual tech support for online experiences.
• Instructions for accessing virtual sessions will be provided upon registration.
• Participants should test their technology at least 15 minutes before the session starts.

3. Photography, Videography & Social Media Policy

A. Use of Participant Images

• By attending a Dance Alive event, participants grant permission for their image and/or likeness to be captured in photographs and video recordings.
• These materials may be used for marketing, promotional content, and educational purposes across Dance Alive’s social media platforms, website, and other media outlets.

B. Opt-Out Option

• If a participant does not wish to be photographed or filmed, they must submit a written request via email prior to the event.
• Dance Alive will make reasonable accommodations but cannot guarantee complete exclusion from group photography or live-streaming sessions.

C. Use of Personal Devices

• Participants may not record or distribute Dance Alive classes, workshops, or intensives without prior written consent.
• Unauthorized recording or sharing of Dance Alive’s proprietary content may result in removal from programs without refund and possible legal action.

4. Take Charge Now, Workshop, Intensive & Empowerment Pod Registration

A. Take Charge Now, Ride the Wave, Inner Rhythms & Intensives

• Advanced registration is required for all Take Charge Now, Ride the Wave, Inner Rhythms, and Intensives programs.
• Approval by Mariane Karou is required for participation in these programs
• If you are signed up for an annual program and you miss a workshop (Take Charge Now, Ride the Wave, Inner Rhythms, or Wisdom Waves) you will not receive a refund or a credit. You will receive a recording of the workshop, if the recording worked. You’ll then have access to the recording for 1 week. (We cannot guarantee the quality of workshop recordings or the proper functioning of the technology used for recording.

B. Empowerment Pods

• Advanced registration is required for Empowerment Pods, and space is limited.
• Approval by Mariane Karou is required to join an Empowerment Pod.

5. Medical & Disability Policy

A. Accessibility & Participation

Dance Alive is committed to providing a welcoming and inclusive environment, while maintaining the essential requirements necessary for the safe and effective delivery of movement-based education.

• Essential Program Requirements: Certain programs may require specific forms of participation — such as camera visibility during live online classes — for safety, instructional effectiveness, and group cohesion. These requirements are considered essential functions of participation unless otherwise determined by Dance Alive.
• Requests for Accommodation: Participants with medical conditions, disabilities, or accessibility needs may request a reasonable modification to essential requirements. Requests may be made at any time before or during a program by contacting Dance Alive in writing.
• Interactive Process: Upon receiving a request, Dance Alive will engage in an interactive process with the participant to identify potential accommodations.
• Limitations: Dance Alive will provide accommodations when doing so does not:
  • Fundamentally alter the nature of the program;
  • Create an undue administrative or financial burden; or
  • Compromise participant safety or instructional quality.
• Alternative Participation: If a reasonable accommodation is not possible, Dance Alive may offer an alternative means of participation, such as asynchronous materials, or credit for future programs, consistent with our refund and credit policy.
  

B. Liability & Assumption of Risk

Dance Alive does not provide medical, therapeutic, or rehabilitative services. Participation is at the participant’s own risk.

• By registering, participants confirm they are in sufficient physical and mental condition to participate.
• Participants release and hold harmless Dance Alive and its instructors from liability related to injury, illness, or accessibility challenges.
• Any disputes must be resolved through mediation or arbitration rather than litigation.
  

C. ADA Compliance

Dance Alive complies with the Americans with Disabilities Act (ADA) and all applicable laws governing accessibility.

• Accommodations are provided to the extent required by law and feasible within the scope of our programs.
• Participation requirements may vary by program format (online, in-person, hybrid) and will be communicated clearly.
• Final determination of reasonable accommodations will be made by Dance Alive after the interactive process.

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